BMC Helix ITSM
Thanks to intelligent IT service management, the return on investment reaches 354%, while the efficiency of Service Desk employees increases by 45%.
Smart Solutions for Your IT Department
BMC Helix ITSM is a powerful service management platform that enhances the efficiency of your IT department by introducing intelligent processes, simplifying employees' tasks, and boosting their productivity.
BMC Helix ITSM is available as a cloud-based solution and can also be deployed in hybrid or on-premises environments.
BMC Helix ITSM is available as a cloud-based solution and can also be deployed in hybrid or on-premises environments.
Capabilities
Advanced reporting and impactful visualizations for data-driven insights.
The BMC Helix ITSM solution features predictive IT service management capabilities in multi-cloud environments.
Seamless multi-cloud management with BMC Helix Multi-Cloud Service Management.
Role-based interface optimized for various devices.
Comprehensive functionality for service and change management.
Helix Remedy containerized for deployment in any public cloud.
Cognitive automation to simplify support staff workflows.
BMC Solution
BMC Helix ITSM transforms IT services by introducing intelligent processes that simplify workflows and boost employee productivity. The solution is cloud-based but can also be deployed in hybrid or on-premises environments.
Business Challenges
Modern service management demands significant resources and is often hindered by manual ITSM processes, leading to errors, reduced productivity, and increased costs. Companies are migrating to the cloud to accelerate modernization and enable flexible scaling.
With the adoption of AI, machine learning, chatbots, and the Internet of Things, service management approaches are evolving, and business leaders are already leveraging these technologies to enhance competitiveness.
With the adoption of AI, machine learning, chatbots, and the Internet of Things, service management approaches are evolving, and business leaders are already leveraging these technologies to enhance competitiveness.
Advantages of BMC Helix ITSM
01
Simplified workflows for support staff through cognitive automation.
02
Centralized management of multi-cloud environments via a unified console.
03
Integrated collaboration tools that help support staff resolve issues more efficiently.
06
DevOps-driven service management for greater flexibility, improved service quality, and sustained operational speed.
04
Optimized for various devices: you choose how and where to work.
05
Drag-and-drop reporting with impactful visualizations.
Contact us
Get in touch with CFI to discover how our solutions can drive your business forward through IT innovation and efficiency.
office@cfi.cloud
+421233221282
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