Retailers are accelerating their digital transformation, driven by consumer expectations and behaviors. Continuous optimization empowers intelligent offers and satisfies customers. Faster problem resolution means stronger bottom-line results
Meet the modern retail environment
Meet customer needs when and where they are
Subscription-based retail service offerings are proliferating, driving new revenue and customer satisfaction levels, while legacy retailers are looking for ways to stay competitive. They need solutions that can process massive volumes of data, provide analytical insights, and enable seamless experiences across online and offline channels.
BMC enables retailers to reduce operating costs, deploy new services faster, and increase speed, agility, and efficiency with automation.
Deliver transcendent customer experiences
It's more than omni-channel, it's meeting the needs of customers when and where they are, with self-service tools that create and enhance loyalty and engagement.
Using supply chain optimization powered by machine learning and AI, retailers can leverage the right data at the right time to enhance the customer journey. BMC not only enables retailers to access all data and assets regardless of location, it enables chatbot automation and self-service, while equipping IT to ensure that all critical applications are running at all times.
Build a foundation to support your retail future
BMC Helix is the foundation retailers need to accelerate business into the future. Automation is empowering retailers around the world to enhance customer experience, reduce costs, drive growth, and improve overall performance.
By automating tasks that would typically involve human intervention, those people resources are now available to develop and deploy strategic customer solutions that improve business outcomes. This enables IT to re-invent service operations to help retailers thrive.
Discover opportunities, reveal insights
To accelerate data-driven business initiatives, you need a single trusted source of information to proactively manage your asset environment through the use of predictive IT.
With BMC, retailers gain a single view into all assets and dependencies whether on premises or in the cloud. This single view enables retailers to identify and map any piece of information—software, hardware, or services—empowering security operations to prevent and detect changes in the moment.
Peformance at the speed of IoT
Retailers are embracing IoT technologies, from heat mapping stores to engagement with smart endcaps and POS displays, collecting more real-time data than ever before. To make use of that data, IT infrastructure needs to be running at optimal capacity at all times.
BMC provides a full enterprise suite of system management tools to speed the development of new products, services, and business models. On premises or in the cloud, BMC keeps your organization running with capacity optimization, security, and operations management.